Pathwise

Start a Small Business · Lesson 1 of 12 · 12 min

A problem worth solving

Start from a problem people already feel, not a product you like. Learn the signs that a problem is real enough for people to pay to fix.

PROBLEM FIRST

People pay to fix problems

Most new owners start with a product they love and then look for buyers. It works better the other way round. People spend money to save time, avoid hassle, feel better or earn more. Find a problem that costs someone one of those, and the product almost designs itself.

'I want to sell handmade candles' is a product. 'Busy people in my area forget birthdays and scramble for a decent gift the same day' is a problem. Candles might be one answer to it, or might not.

Signs a problem is real

  • People already spend money or time on it, even on a clumsy fix.
  • It happens often, not once in a lifetime.
  • They bring it up without you prompting them, and they sound annoyed.
  • They have built a workaround: a spreadsheet, a favour from a cousin, a trip across town.

Check yourself

Arash has three business ideas and time to test only one. Which shows the strongest sign of a real problem?

  1. Friends loved his sketch of a self-watering smart plant pot and all said they'd 'definitely' buy one
  2. Parents in his building pay a teen to walk kids to school and complain she often cancels
  3. Nobody in his city sells his favourite imported snack yet, so he'd have no competition at all
Show the answer

Parents in his building pay a teen to walk kids to school and complain she often cancels

Right. Those parents are already paying for a fix and are unhappy with it. That is money and frustration you can see, not a guess about the future.

Two ways to start

Product looking for buyers

You build what excites you, then try to convince people they need it. Most of your effort goes into persuading. If nobody bites, you've already spent the money.

Problem looking for a fix

You find people already struggling, then shape an answer around them. Most of your effort goes into listening. Buyers exist before the product does.

COMPETITION

No competitors is not good news

Beginners often celebrate an empty market. Usually it means nobody has found enough buyers there. Your real competition is rarely another shop. It's the workaround people use today: doing it themselves, asking a relative, or putting up with it.

A home tutor's competition isn't only other tutors. It's parents helping with homework at 10pm, free videos online, and deciding the grades are 'fine for now'.

Check yourself

Leila searched online and found nobody in her town selling gluten-free bread. That alone shows there is strong demand waiting for her.

Show the answer

False

False. An empty market can mean untapped demand, or it can mean too few buyers to keep anyone in business. Before she bakes, she needs evidence from people: who in town avoids gluten, where they buy bread now, and what they pay for it.

Where to look for problems

  1. Your own irritations

    Write down every small hassle for a week. Ones you share with a clear group of people are worth a second look.

  2. What people ask you for

    If friends keep asking you to fix their phone, edit their CV or plan their trip, that's a skill with proven demand.

  3. Complaints at work and in your community

    Listen in group chats, reviews and queues. Repeated complaints about the same thing are a map.

  4. Money spent grudgingly

    Where do people pay and still grumble? A slow, rude or unreliable service is an opening for someone better.

Check yourself

Strong sign of a real problem, or weak sign?

  • She already pays a courier every week and complains about late deliveries
  • He said 'nice idea, good luck!'
  • They keep a messy spreadsheet just to manage it
  • Lots of likes on a post describing the idea
  • He described the problem before you mentioned it
  • Your family says they'd buy it if it existed
Show the answer

Strong sign: She already pays a courier every week and complains about late deliveries, They keep a messy spreadsheet just to manage it, He described the problem before you mentioned it

Weak sign: He said 'nice idea, good luck!', Lots of likes on a post describing the idea, Your family says they'd buy it if it existed

WHY YOU

A problem you can actually solve

A real problem is only half the answer. It also has to fit you: a skill you have or can learn quickly, a way to reach the people who have it, and enough interest to keep going when it gets dull. The best early ideas sit where all three meet.

A nurse who hears patients' families struggle to arrange care at home has the problem, the knowledge and the contacts. A stranger with the same idea has only the idea.

Check yourself

Sophie is a bookkeeper. Idea A: tidy the receipts and records of small cafés nearby, several of which have asked her for help. Idea B: a range of designer notebooks she'd love to make. Which should she test first?

  1. B, because loving the product is what keeps a founder going through the hard months
  2. Both at once, so she learns which one wins
  3. A, because it has visible demand and fits her skills and contacts
Show the answer

A, because it has visible demand and fits her skills and contacts

Yes. Cafés have already asked, she has the skill, and she knows where to find more of them. Notebooks can stay a hobby until there's evidence for them.

Lesson recap

  • Start from a problem people already feel, not from a product you like.
  • Strong signs: people already spend money or time on it, it happens often, and they've built workarounds.
  • An empty market isn't proof of demand; your real competition is today's workaround.
  • Pick a problem that fits your skills, your reach and your patience.

Keep it, don't just read it

Pathwise brings each idea back just before you'd forget it, with a quick question. Free on Android and on the web, in English and Persian.

Cafe Bazaar Myket Open the web app

All lessons in this course

  1. A problem worth solving
  2. Your customer
  3. Test it cheaply
  4. Pricing
  5. Costs and margin
  6. Cash flow
  7. Your offer in one sentence
  8. Your first ten customers
  9. Selling online
  10. Keeping customers
  11. Simple bookkeeping
  12. Your one-page plan